The main reason for suspending an account on AWS is lack of payment – there may be others such as abuse, carrying out unauthorized actions, such as DDOS attacks on other websites, etc.
In all scenarios, AWS sends multiple email alerts. In the case of payment, the suspension takes a few weeks, so there would be time to resolve the issue before this drastic action.
Check out the AWS documentation
https://aws.amazon.com/premiumsupport/knowledge-center/reactivate-suspended-account/
At any time you can enter the console, change your credit card and retry payment so that reactivation is quick and does not require contact.
To prevent your account from being suspended, here are some tips
- register another contact for billing communications: https://console.aws.amazon.com/billing/home?#/account (they send an email to the main AWS login and sometimes it is not who pays or what we use it every day…)
- add a second credit card: https://console.aws.amazon.com/billing/home?#/paymentmethods
But if there is a suspension, you can open a ticket – https://console.aws.amazon.com/support/home?region=us-east-1 – or enter the forum in Portuguese – https://forums. aws.amazon.com/forum.jspa?forumID=130&start=0
Do you already know Cloud8? Centralize your cloud management, identify opportunities to cut costs, manage data security and business continuity. Access our calculator and simulate your scenario, or create your account for a 15-day no-obligation trial by clicking here.
